Stake Rules and Regulations in Iceland

By accessing or using the Stake platform, users in Iceland enter into a binding agreement with the operator. These general terms define the scope of that agreement, the obligations of each party, and the conditions under which the platform may be used.

User Agreement and Eligibility

To create an account and use services on the platform, users must meet the following requirements:

• Be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher;
• Provide accurate and truthful information during the registration process;
• Not be registered as a self-excluded player on any gambling platform;
• Not be acting on behalf of another individual or entity;
• Confirm that gambling is legal in their place of residence.

Registration constitutes full acceptance of these terms and any subsequent updates published on the platform.

Right to Modify Terms

Stake reserves the right to amend, update, or replace any portion of these terms at any time. Users will be notified of significant changes through the platform or via the email address linked to their account. Continued use of the platform following any modification constitutes acceptance of the revised terms.

Acceptable Use

Users are expected to engage with the platform in good faith and in accordance with all applicable laws. The following conduct is prohibited:

• Using automated systems, bots, or scripts to interact with the platform;
• Attempting to exploit technical errors or vulnerabilities for financial gain;
• Engaging in any form of fraud, collusion, or match manipulation;
• Opening multiple accounts to circumvent restrictions or claim bonuses repeatedly;
• Using the platform for any purpose other than legitimate personal entertainment.

Violation of acceptable use standards may result in account suspension, forfeiture of funds, or permanent termination.

Content Protection

All content published on the Stake platform, including but not limited to logos, text, graphics, and software, is protected by applicable intellectual property laws. Users are granted a limited, non-transferable licence to access platform content for personal use only. Reproduction, redistribution, or commercial exploitation of any content without prior written consent is strictly prohibited.

Limitation of Liability

Stake’s liability to users is limited to the extent permitted by applicable law. The platform is not liable for:

• Losses arising from technical failures, service interruptions, or third-party system errors;
• Decisions made by users based on information available on the platform;
• Indirect, incidental, or consequential losses of any kind.

Users acknowledge that participation in gambling involves financial risk and accept full responsibility for their betting decisions.

All betting activity conducted through the Stake platform in Iceland is subject to a defined set of rules designed to ensure fairness, transparency, and regulatory compliance. These rules apply to all bet types across all available sports, events, and gaming categories.

Eligibility to Place Bets

To place a bet, users must:

• Hold a verified and active Stake account;
• Have sufficient funds in their account balance;
• Be located in a jurisdiction where sports betting is not prohibited;
• Not be subject to any active account restrictions.

Users who do not meet these eligibility criteria are not authorised to participate in betting activity on the platform.

Bet Acceptance

All bets are subject to acceptance by the platform. Stake reserves the right to:

• Decline or limit any bet at its sole discretion;
• Void a bet placed on an event that has already commenced, unless in-play betting is explicitly available;
• Cancel bets where incorrect odds were published due to technical or human error.

A bet is only confirmed once the platform has issued a confirmation receipt to the user.

Betting Limits

Minimum and maximum bet amounts vary depending on the event type, selected market, and individual account status. Applicable limits are displayed at the time of placing each bet. Stake may adjust betting limits at any time without prior notice, including applying personalised limits to specific accounts.

Calculation of Winnings

Winnings are calculated based on the odds confirmed at the time the bet was accepted. The formula applied is:

• Potential return = Stake amount multiplied by accepted odds;
• Net profit = Potential return minus the original bet amount.

In the event of a dispute over odds or settlement, the platform’s records are considered the primary reference point.

Betting Restrictions

Stake may impose restrictions on specific users, markets, or event types in response to regulatory requirements, risk management protocols, or identified irregular activity. Restrictions may include reduced maximum limits, delayed bet acceptance, or the suspension of access to specific markets.

Cancellation and Void Bets

A bet may be declared void under the following circumstances:

• The event to which the bet relates is cancelled or abandoned;
• The bet was placed after the official start time of the event;
• Incorrect pricing was applied at the time of acceptance;
• A technical error affected the placement or recording of the bet.

Voided bets are returned to the user’s account balance in full.

Stake provides a range of deposit and withdrawal options for users in Iceland. All payment transactions are processed in accordance with the platform’s financial policies and applicable regulatory requirements.

Deposits

Users may fund their accounts using the payment methods made available on the platform at the time of transaction. General deposit conditions include:

• Deposits must be made from a payment method registered in the user’s own name;
• Third-party deposits are not permitted under any circumstances;
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction;
• Deposits are generally credited to the user’s account without delay, subject to the processing times of the selected payment provider.

Withdrawals

Withdrawals are subject to the following conditions:

• Users must withdraw funds using the same method used for the initial deposit, where technically possible;
• Withdrawal requests are processed within the timeframes published on the platform, which may vary by method;
• Minimum and maximum withdrawal limits apply and are displayed at the time of the request;
• Pending bonuses or active wagering requirements may delay or restrict withdrawal eligibility.

Available Payment Methods

The specific deposit and withdrawal methods available to users in Iceland are listed on the platform’s cashier page. Supported options may include bank transfers, card payments, and cryptocurrency transactions, subject to availability and applicable regulations. Processing timeframes and any associated fees are disclosed at the point of use.

Identity Verification and KYC

Before processing withdrawals, Stake may require users to complete identity verification in accordance with Know Your Customer (KYC) standards. Documents typically requested include:

• A government-issued photo identification document;
• Proof of residential address dated within the last three months;
• Evidence of ownership of the payment method used.

Failure to provide the required documentation within a reasonable timeframe may result in the suspension of withdrawal processing until verification is completed.

AML Compliance

All transactions are monitored for compliance with anti-money laundering (AML) obligations. Deposits or withdrawals that appear inconsistent with normal account activity may be subject to enhanced review. Stake reserves the right to delay, restrict, or decline transactions where compliance concerns have been identified.

Transaction Restrictions and Cancellations

Stake may cancel or reverse a transaction in the following circumstances:

• Fraudulent activity or unauthorised account access is suspected;
• The transaction violates the platform’s terms or applicable law;
• A technical error resulted in an incorrect transaction amount.

Users will be notified of any cancelled transaction and provided with an explanation where permitted by applicable law.

Stake is committed to supporting safe and responsible participation in gambling activity. The platform provides a range of tools and resources to help users in Iceland maintain control over their betting behaviour and identify signs of potential harm.

Available Player Control Tools

Registered users have access to the following self-management features:

• Deposit limits: Users may set daily, weekly, or monthly caps on the total amount deposited into their account;
• Loss limits: A ceiling on the maximum amount that can be lost within a defined period;
• Wager limits: Restrictions on the total amount that can be bet within a specified timeframe;
• Session time limits: Controls that cap the duration of a single gaming session;
• Reality checks: Periodic on-screen notifications reminding users how long they have been active;
• Self-exclusion: The option to voluntarily suspend account access for a defined period or indefinitely.

These tools can be accessed directly through the account settings section of the platform. Reductions to existing limits take effect immediately. Increases to limits are subject to a mandatory waiting period before they become active.

Self-Exclusion

Users who believe their gambling activity has become harmful may apply for self-exclusion through the platform’s responsible gambling section. During the exclusion period, access to the account will be suspended and no marketing communications will be sent. Users seeking reinstatement after a voluntary exclusion period will be required to confirm their request and are subject to a cooling-off period before access is restored.

Support Organisations

Users in Iceland who require independent support or guidance regarding problem gambling may contact the following organisations:

• Gamblers Anonymous Iceland (Nafnlausar fjárhættuSpilarar): Provides peer support for individuals affected by gambling problems;
• Heilsugaeslan (Primary Health Care of the Capital Area): Offers mental health and addiction counselling services;
• SOS Helpline Iceland (+354 1717): A national support line available around the clock.

The platform encourages any user who is concerned about their gambling behaviour to seek assistance promptly.

Stake operates in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. The platform maintains internal policies and procedures designed to detect, prevent, and report financial crime.

Legal Obligations

As an operator subject to international financial crime prevention standards, Stake is legally required to:

• Verify the identity of all users before processing financial transactions above defined thresholds;
• Monitor transactions on an ongoing basis for patterns consistent with money laundering or terrorist financing;
• Report suspicious activity to the relevant competent authorities in accordance with applicable law;
• Retain transaction records for the minimum periods required by regulation.

Know Your Customer Procedures

All users are required to complete identity verification as part of the account registration and withdrawal process. The KYC procedure may include:

• Submission of a valid government-issued identification document;
• Proof of residential address from a recognised utility provider or financial institution;
• Source of funds documentation where transaction volumes or patterns warrant further review;
• Enhanced due diligence for high-value accounts or accounts flagged during routine monitoring.

Users who do not complete the required verification within the timeframe specified by the platform will have their account access restricted until the process is finalised.

Transaction Monitoring

All deposits, withdrawals, and in-platform transfers are subject to automated and manual monitoring. The system is designed to detect:

• Unusual deposit or withdrawal patterns inconsistent with historical account behaviour;
• Large or structured transactions intended to circumvent reporting thresholds;
• Activity linked to third-party payment sources not registered to the account holder;
• Repeated deposit and withdrawal cycles with limited gaming activity.

Consequences of Non-Compliance

Where a user’s account or transactions are found to be in breach of AML or CTF obligations, Stake may take the following actions:

• Suspend or restrict account access pending further investigation;
• Freeze account balances until the matter is resolved;
• Permanently close the account and report the activity to the relevant authorities;
• Withhold or void any bonuses or winnings associated with the flagged activity.

Users are reminded that cooperation with verification and monitoring procedures is a mandatory condition of platform use.

Stake collects and processes personal data in accordance with applicable data protection legislation. Users in Iceland are afforded specific rights with respect to their personal information, and the platform is committed to transparency regarding how that data is handled.

Personal Data Collected

During registration and throughout the use of the platform, the following categories of personal data may be collected:

• Full name, date of birth, and contact details provided at registration;
• Account activity data, including betting history, transaction records, and session logs;
• Payment information required to process deposits and withdrawals;
• Device identifiers, IP addresses, and browser data collected through platform access;
• Identity and address verification documents submitted during KYC procedures;
• Communications exchanged with customer support.

Purpose of Data Processing

Personal data is processed for the following lawful purposes:

• Account creation, authentication, and ongoing account management;
• Processing financial transactions and complying with AML obligations;
• Regulatory compliance, including identity verification and fraud prevention;
• Service improvement, platform analytics, and technical maintenance;
• Sending relevant account notifications and service updates.

Marketing communications are sent only where users have provided explicit consent, which may be withdrawn at any time.

User Rights

In accordance with applicable data protection law, users hold the following rights with respect to their personal data:

• Right of access: The right to request a copy of the personal data held about them;
• Right to rectification: The right to request correction of inaccurate or incomplete data;
• Right to erasure: The right to request deletion of personal data, subject to legal retention obligations;
• Right to restriction: The right to request that processing be limited in defined circumstances;
• Right to data portability: The right to receive personal data in a structured, commonly used format;
• Right to object: The right to object to processing carried out on the basis of legitimate interests.

Requests to exercise any of the above rights may be submitted through the platform’s designated support channel. All requests will be addressed within the timeframe required by applicable law.

Data Retention and Third-Party Sharing

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal retention requirements. Data may be shared with third parties in the following circumstances:

• Where required by law or court order;
• With licensed payment processors necessary to complete transactions;
• With identity verification service providers for KYC compliance;
• With regulatory and law enforcement authorities upon lawful request.

Stake applies a comprehensive set of technical and organisational measures to protect the platform, user accounts, and all financial transactions from unauthorised access, data breaches, and fraudulent activity.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption protocols. This applies to account login, payment processing, and all data exchanges conducted through the platform interface. Sensitive data stored on platform servers is encrypted at rest using established cryptographic standards.

Two-Factor Authentication

Users are strongly encouraged to enable two-factor authentication (2FA) on their accounts. When activated, 2FA requires users to verify their identity through a secondary method in addition to their password at the time of login. This significantly reduces the risk of unauthorised account access in the event that login credentials are compromised.

Account Activity Monitoring

The platform operates continuous monitoring of account activity to identify and respond to anomalous behaviour. Monitoring protocols are designed to detect:

• Login attempts from unrecognised devices or geographic locations;
• Unusual patterns in transaction activity or account access times;
• Multiple failed authentication attempts that may indicate a brute force attack;
• Activity consistent with account takeover or fraudulent use.

Where suspicious activity is detected, the platform may temporarily restrict account access and notify the account holder through their registered contact details.

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. This includes:

• Keeping login details confidential and not sharing them with any third party;
• Using a strong, unique password that is not reused across other services;
• Logging out of the account when accessing the platform from a shared or public device;
• Reporting any suspected unauthorised access to the platform’s support team without delay.

Stake will never request a user’s password through any communication channel. Any such request should be treated as a potential phishing attempt and reported immediately.